How can I set my domain to point to your server in Canada?

Before you change your domain records to use our services:

• Are you using our previous POP or new Gsuite email platforms?
• Is the website ready to go live?
• Have you contacted us to ensure that we have done everything on our side to make sure the domain will change without any issues?
• Are you aware that the change can take up to 48 hours? This means that you should carefully choose the time to make the change to avoid delays in important emails.
• Are you using Bloomtools Database Marketing System for Email Marketing?

If We Host Just The Website:

To point just the website service of your domain name to our servers, you will need to add the following DNS records(please note that both of these records are required for the website to function live):

1. Point the Naked Domain (ie domain.com) to the following:

   • Record Type:    A-Record
   • Host Name:      @ (or leave blank)
   • Content:           13.55.222.232
   • TTL:                  3600

• Point the WWW Domain (ie www.domain.com) to the following:

  • Record Type:    Cname
  • Host Name:       www
  • Content:            canada.elbtwc.com
  • TTL:                   3600
     

• Please also add an SPF TXT include record for thewebconsole.com ( include:thewebconsole.com ) to your existing SPF record, or if you do not have an existing SPF TXT record, then please add the following:

  • Record Type:    TXT
  • Host Name:      @ (or leave blank)
  • Content:            v=spf1 mx a include:thewebconsole.com ~all

• This change can take between 2 - 24 hours to propagate.

If We Host Your Emails and Website:

• To point all of your web services (ie email and website) to our servers you will need to change your domain's Name Servers.

• To point your domain through to our server, you will need to have access to edit your domain details. When you originally purchased the domain, the domain hosting company would have sent you some login credentials which you can use to make changes.

• Once you have logged in to your domain management tool, you will need to change the nameservers to:

  • ns1.thewebconsole.com
  • ns2.thewebconsole.com
     

• If your Domain Registrar requires that you place an IP Address alongside the nameservers, see this information below:

  • ns1.thewebconsole.com - 54.206.16.34
  • ns2.thewebconsole.com - 13.54.6.150
     
• This change can take between 2 - 48 hours to propagate.

If you are using Email Marketing:

If you are using Bloomtools for your email marketing there are 3 additional records that need to be added to your domain DNS to help ensure that your marketing emails have a higher chance of getting through spam filters and reaching your contact. You will need to contact us to give you the correct TXT record.

Record 1
Name: twccpg._domainkey.
Type: CNAME
Content: campaigns-dkim.thewebconsole.com
TTL: 300

Record 2
Name: twcmail._domainkey.
Type: CNAME
Content: mails-dkim.thewebconsole.com
TTL: 300

Record 3
Name: _DMARC.
Type: TXT
Content: v=DMARC1;p=none;sp=none;pct=5;rua=mailto:postmaster@yourdomain.com,mailto:dmarc-a00000@thewebconsole.com
TTL: 300