Adding a Knowledgebase Category
To make it easier for your website visitors to find the right Knowledgebase article, we recommend using categories to organise them. Categories are organised by hierarchy, with a single parent. Articles must be added to a category to be visible.
To add a Knowledgebase Category:
- When you are logged in to your Website account, click on "Knowledgebase" in the left navigation panel.
- Click on "Add Category," and fill in the form
- Name - The name of the category.
- Add within category - Set the parent category. If you leave this field blank, it will be a head category.
- Description - This text is displayed at the top of the category listing when you are viewing this category.
- Visible - You can hide the category while you are working on it.
- Template - If you have a custom look for the Knowledgebase, you can select it per category.
- Password protected - Select whether you want to password protect items added to this category by a subscription group in your contact database, a single password for all users, or not at all.
- Click "Save Knowledgebase Category".
Note: You can easily change the hierarchy of the categories on the listing view by dragging them around by their 'handles'.
You can now add articles to this category.
Last Modified: 04 April 2022